Hi Mohamed,
I think the Collect Input action is more for collecting DTMF or Specific Terms like "Account Ballance" as opposed to large text.
You could use a bot flow with slots for Street Number, Street Name, City etc to capture the information.
Maybe others in the community have a better way of doing this though.
------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------
Original Message:
Sent: 11-12-2025 23:53
From: Mohamed Salim Nagoor Ghani
Subject: Capture Caller Speech Input - USA Address
I'm building a call flow where the caller provides a spoken input containing a full USA address. My initial idea was to use the Collect Input action to capture the entire speech input, convert it to text, and store it in a variable. Then, I planned to use external logic to parse the text into street number, street name, city, state, and ZIP code.
However, I've hit a roadblock: it seems Genesys Cloud doesn't provide a way to collect free-form speech input and store it as text in a variable.
Has anyone implemented something similar? Any suggestions or best practices for achieving this requirement?
#ArchitectandDesign
#ConversationalAI(Bots,VirtualAgent,etc.)
#Implementation
#Telephony
------------------------------
Mohamed Salim
------------------------------