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Hi!

Can not find that there would be some API that would allow to retrieve list of cases created in Genesys case management system. Closest I can find is getting the list of workitems with caseId/reference information, but that still will require separate API calls for each case to get case details. Does anyone knows of a way to get a list in active cases with their metadata?

Hi Armands,

I'm not entirely sure if they'll be useful to you, but they're the ones currently published, so I'm sharing them with you.

Regards.

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1. Search for cases by external contact:

   GET /api/v2/casemanagement/cases/externalcontacts/{externalContactId}  
   

   This endpoint retrieves all cases associated with a specific external contact, with support for pagination and filtering.

2. Search case by reference:

   GET /api/v2/casemanagement/cases/references/{reference}  
   

   It allows you to retrieve a specific case using its reference number.

3. Obtain details of a case:

   GET /api/v2/casemanagement/cases/{caseId}  
   

   Retrieve the complete details of a specific case.