Genesys Cloud - Main

Hi Friends,

I have been asked to help evaluate if the new Case Management features would help one of our business units fill a gap. 

I remember seeing an early demo in a roadmap session (I think) but I cannot find this again.  I would like a little more detail than provided in the learning course 'Work Automation: Case Management Introduction'.  

Is anyone able to point to any other content regarding this feature?  I would like to avoid building something myself at this time.  

Thanks,

#Roadmap/NewFeatures

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Mike Croft
Sr Tech Specialist, Client Care Tech
Equitable Life Canada
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Hello Mike,

I think this thread will have the info that you are looking for: New eLearning on Work Automation: Case Management.

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Jason Kleitz
Online Community Manager/Moderator
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