IvanDg | 2024-08-29 10:31:41 UTC | #1
Does anyone get the following error? We have some occurences that make our Web messaging unuseable. Refreshing will resolve the issue but is not a good customer experience. I have issued a ticket for this but I think it is also good to post it here.
genesys.min.js:11 MessengerHelper called the command: GenesysVendors.WebSocket%c genesys.min.js:11 Error (GenesysVendors): genesys.min.js:11 %cCan't register plugin %cGenesysVendors%c -- Name is already taken （匿名） @ genesys.min.js:11 genesys.min.js:11 'GenesysVendors' plugin not currently registered. Attempting to load plugin from configured path (https://apps.mypurecloud.jp/genesys-bootstrap/plugins/). genesys.min.js:11 Loading plugin: https://apps.mypurecloud.jp/genesys-bootstrap/plugins/genesysvendors.min.js genesys.min.js:11 Error (GenesysVendors): genesys.min.js:11 %cCan't register plugin %cGenesysVendors%c -- Name is already taken （匿名） @ genesys.min.js:11 genesys.min.js:11 'GenesysVendors' plugin not currently registered. Attempting to load plugin from configured path (https://apps.mypurecloud.jp/genesys-bootstrap/plugins/). genesys.min.js:11 Can't load plugin (GenesysVendors) -- This plugin is already loaded or an unexpected error occurred. genesys.min.js:11 Error (GenesysVendors): genesys.min.js:11 Uncaught (in promise) TypeError: Cannot set properties of undefined (setting 'resolution') at genesys.min.js:11:13376 genesys.min.js:11 MessagingService called the command: MessengerHelper.sendOverSocket%c genesys.min.js:11 Error (MessengerHelper.sendOverSocket): genesys.min.js:11 TypeError: u.send is not a function
IvanDg | 2024-08-30 00:44:26 UTC | #2
We just realized that we might have a cache that loads the script twice since our system is using cache since we are using server-side rendering. Any idea on this?
system | 2024-09-29 00:44:51 UTC | #3
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