Hi,

We are experiencing an issue where, when we filter the view in a schedule set by Work Team, some Work Teams do not have Adherence Data  However, if you look at them in the overall MU view, they do.  Has anyone experienced this?  It is happening with multiple workgroups, but not all of them. 

Here is an individual day but with the entire MU chosen and you can see there is adherence data

Here is it filtered by a single Work Team and you can see that this work team has adherence data.

But here is another Work Team (in that same MU and where the agents showed adherence when we looked at the whole MU) and this Work Team will not show the adherence.  

Hi Gina. Thank you for pointing this out! I didn't realize that it was possible to view adherence when sorting by work team, but it appears to be limited by MU. I can select some or all of the work teams within a MU but the data is missing as soon as I add a work team outside of that MU. 

Please consider upvoting this product enhancement idea that would enable adherence to be viewed across any combination of work teams: https://genesyscloud.ideas.aha.io/ideas/WERTAM-I-137

------------------------------
Andrea Rushfeldt
ATB Financial

Original Message:
Sent: 11-30-2023 19:11
From: Gina Palmer
Subject: Certain Work Teams missing Adherence Data in Schedule Set

Hi,

We are experiencing an issue where, when we filter the view in a schedule set by Work Team, some Work Teams do not have Adherence Data  However, if you look at them in the overall MU view, they do.  Has anyone experienced this?  It is happening with multiple workgroups, but not all of them. 

Here is an individual day but with the entire MU chosen and you can see there is adherence data

Here is it filtered by a single Work Team and you can see that this work team has adherence data.

But here is another Work Team (in that same MU and where the agents showed adherence when we looked at the whole MU) and this Work Team will not show the adherence.  

#Genesys Cloud CX
#WorkforceManagement
#Scheduling
#Performance Management

------------------------------
Gina Palmer
Manager, Workforce Management
Papa, Inc.
------------------------------