Hello, everybody
I've seen some questions about the best way to take the Genesys Cloud certifications, so I'm collecting information related to that here. Some information can be found in answers in other posts, I just want to have it together in one place. I'm also add links to some resources. You need an Education subscription to access some of these resources.
What follows is the current information available, it could change in the future:
1) First, all certifications can be found here:
https://education.genesys.com/explore/certification/cloud
To register, click the link with the certification name. The course name links will take you to the page where you enroll in those courses.
The best way to start is with the Genesys Cloud Professional (GCP) certification because it involves the basic Core courses that may be prerequisite to the other courses (Implementation, Contact Center Administration and Reporting and Analytics).
This is where you have to be careful, as the prerequisite courses may also be in the other certifications. For instance, Implementation and Contact Center Admin courses are prerequisite to the API course, so there are questions about them in the Genesys Cloud Developer (GCD) certification.
Contact Center Admin course is prerequisite to the Specialist certifications (Architect, Script, etc...), so you get questions about it in those certifications as well.
Important--> When you enroll in a certification you receive a Study Guide. It will show you which courses are included in that certification.
2) The Specialist certifications can be done in any order. But one of them may be a prerequisite to another. In that case it may be better to do them in order.
3) You can take the certifications following your role's learning path. You can find learning paths here:
https://education.genesys.com/explore/learning-path/home
Click your role. In the next page, click "Sign in" next to "Existing Genesys Education Subscriber?" (requires subscription). Then the courses for your chosen learning path will appear.
4) If you have a subscription, there is a GCP Preparation Workshop (1 day) that provides questions about the 3 core courses (Implementation, Contact Center Administration and Reporting and Analytics) to help checking if you are good to go or what you have to study more. Link:
https://education.genesys.com/explore/course/16449
5) There are free preparation exams for the certifications in the Webassessor webpage. Go to:
https://www.webassessor.com/wa.do?page=login&branding=GENESYS
Create an account and login (sometimes the captcha fails - reload the page and try again).
After login in, click "Register for an Exam" and click register in the Practice Exam of your choice. Notice that it says "Practice Exam" in its name and says "Free" below its name.
These are questions created by the Certification team so you have an idea about what to expect in the real exam.
6) While studying, remember you can ask questions to the "Ask Me Anything" AI in the Orchestrator page:
https://orchestrators.genesys.com/home?product=genesys-cloud-cx
7) Besides courses and ebooks you can study using the Resource Center:
https://help.genesys.cloud/
After you enroll in the certification exam, the Study Guide you'll receive has links to the Resource Center (and maybe other pages) with the content included in the certification. Even if you study with the courses ebooks, use the links to be sure you covered all the content.
Let me know if I forgot anything.
Mário Califfa
#Certification
#GenesysCloud
#Training
#Resources
#Certification Resources
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Mario Reina de Califfa Jr.
Genesys Cloud Instructor
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