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Certified Customer Experience Professional (CCXP)

  • 1.  Certified Customer Experience Professional (CCXP)

    Posted 03-25-2026 09:38

    Is anyone here studying for the Certified Customer Experience Professional (CCXP) or has already obtained the certification?

    I'm planning to take this certification but I'd like some tips on how to study for the exam! 


    #Certification

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    Nadine Pinheiro
    CX Advisory Consultant
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  • 2.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-26-2026 06:16

    Hi, Nadine!

    This topic is good to know. I will follow up you on this and maybe in the future I try to obtained this certification 😃.

    Regards,



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    Suzi Leao
    suzi.oliveira@genesys.com
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  • 3.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-26-2026 09:12

    Hi Nadine and Suzi

    There are several preparatory courses with instructors that you can watch.

    https://learn.genesys.com/learn/courses/16449/certification-preparation-for-the-genesys-cloud-cx-professional-certification-exam

    or, Self-study

    Implementation - https://education.genesys.com/explore/course/135

    Administration - https://education.genesys.com/explore/course/140

    Analytics - https://education.genesys.com/explore/course/143

    In my opinion, this certification is one of the simplest. I don't know if it's because I'm work by Genesys every day, but it was the easiest for me.
     
    The most difficult so far (even though I get work every day) was the Outbound. I failed once, passed on the second try, haha.
    Good luck to you! :) 


    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



  • 4.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-30-2026 12:27
    Edited by Rafael Marciano BELISRCIANO 03-30-2026 12:49
      |   view attached

    To add to what Kaio accurately said, if you have the Technical Subscription, you can also attend the Certification Preparation for the Genesys Cloud CX: Professional Certification Exam which allows you to assess your knowledge and ask questions to an instructor.

    Also recently Genesys made available a practice exam that you can take for free directly in the Exam platform (Kryterion) used by Genesys: https://webassessor.com/genesys

    You navigate to "Register for an Exam" and expand the "Practice Exams" section.



    ------------------------------
    Rafael Marciano BELISRCIANO
    Genesys - Employees
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    Original Message


  • 5.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-31-2026 15:17

    Hi Rafael, 

    thanks for your participation. the info shared is useful for Genesys certifications, but as I mentioned to Kaio, my post is about the CCXP, and this is not a Genesys Certification. 



    ------------------------------
    Nadine Pinheiro
    CX Advisory Consultant
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    Original Message


  • 6.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-31-2026 16:05

    Oops, my apologies, Nadine... I missread that!



    ------------------------------
    Rafael Marciano BELISRCIANO
    Genesys - Employees
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    Original Message


  • 7.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-31-2026 16:16

    np! I'll make sure to check your recommendations when taking my Genesys exam :) 



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    Nadine Pinheiro
    CX Advisory Consultant
    ------------------------------

    Original Message


  • 8.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-31-2026 15:16

    Hi Kaio, 

    thanks for your participation. the info shared is useful for Genesys certifications, but the CCXP is not a Genesys Certification. 



    ------------------------------
    Nadine Pinheiro
    CX Advisory Consultant
    ------------------------------

    Original Message


  • 9.  RE: Certified Customer Experience Professional (CCXP)
    Best Answer

    Posted 03-31-2026 17:27

    I've taken (and passed) the exam twice. It's best to get the latest info on their website to see what's best to prep for the current exam. If you join CXPA you can access the online Community which has a section where people share tips on how to prepare.

    I went through several books, sample tests, looked at Tomkin's site a good bit, did some practice tests, asked questions on the Community and used my own experience.



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    George Ganahl GCCX-AI, GCP, GCD, Maestro
    Technical Adoption Champion
    Genesys
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  • 10.  RE: Certified Customer Experience Professional (CCXP)

    Posted 03-31-2026 18:11

    Thank you so much George! 

    I'll make sure to join the community so I can learn with others' experience. Here in Brazil this certification is not that popular, so getting practice tests/materials is a difficult task (compared to PMP, Scrum etc.). 



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    Nadine Pinheiro
    CX Advisory Consultant
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    Original Message


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