Hi, Angie,
I use the API to reset my contact lists. It's not real easy, but can be done.
Under Outbound there is a POST to add contacts to a list. If the contact already exists, then it updates that contact, and you can set the
clearSystemData flag to clear out previous campaign data (attempts, etc.) and make the record callable again.
https://developer.mypurecloud.com/api/rest/v2/outbound/#post-api-v2-outbound-contactlists--contactListId--contactsFor the body, I had to create the JSON for all the contacts I wanted to reset:
[{
"id": "",
"contactListId": "",
"data": {
"FirstName": "Rogelio",
"LastName": "Abbott",
"Phone": "01181353119030",
"Country": "Japan",
"Zone": "Etc/GMT-9",
"Skill": "Couple"
},
"callable": true,
"phoneNumberStatus": {}
},
{
"id": "",
"contactListId": "",
"data": {
"FirstName": "Alejandra",
"LastName": "Acevedo",
"Phone": "0116553119002",
"Country": "Singapore",
"Zone": "Etc/GMT-8",
"Skill": "Couple"
},
"callable": true,
"phoneNumberStatus": {}
}]------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------
Original Message:
Sent: 06-12-2019 11:22
From: Angelia Harper
Subject: Change contact to callable from uncallable
Is there any way to mark a caller as callable, if it has previously been marked as uncallable, and the customer is reusing the same contact list?
In my review, the only way I can see doing this would be to create a new contact list.
#Outbound
------------------------------
Angelia Harper
Avtex
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