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Change display name for webhook notification

  • 1.  Change display name for webhook notification

    Posted 06-05-2025 18:39

    sjburns12 | 2022-09-27 16:29:05 UTC | #1

    Hello,

    I'm working on configuring a webhook integration that posts notifications to chat. All the messages are posted from a user with the display name "Generic", is there a way to change that something meaningful?

    Thanks!


    Jerome.Saint-Marc | 2022-09-27 16:34:35 UTC | #2

    Hello,

    No, it is not possible to change the "Generic" display name.

    Regards,


    joemorales | 2022-09-29 14:24:11 UTC | #3

    I have the same issue and would like to have the user's name in the webhook JSON such that the receiving system can display that to the receiving person. Created an Idea for it: https://genesyscloud.ideas.aha.io/ideas/OTB-I-578


    John_Carnell | 2022-10-04 18:05:51 UTC | #4


    This post was migrated from the old Developer Forum.

    ref: 16474