anon74098678 | 2016-11-24 10:33:28 UTC | #1
Can we change IVR routing (from using a schedule based routing to rout all calls to one flow) through API? Use case is to quickly change all routings at once in case of an emergency,
anon28066628 | 2016-11-28 13:46:48 UTC | #2
Hi Florian, currently IVR routes, schedule groups, and schedules are part of the Architect API and aren't exposed in the public API yet.
BenjaminRamsay | 2016-11-28 20:58:43 UTC | #3
I'm interested in the Architect API as well. Is there an ETA on when it will be made available?
tim.smith | 2016-11-30 16:14:11 UTC | #4
There's currently not a timeline for releasing the Architect APIs. If you can make a post in the enhancement requests category with your use case, that will be helpful to us when prioritizing features.
https://developer.mypurecloud.com/forum/c/api-enhancement-requests
Jeroen | 2017-06-26 17:14:48 UTC | #5
The Architect API is available now, but schedule groups and schedules are not part of it (or I'm looking wrong). Any idea when they will be added?
tim.smith | 2017-06-28 14:06:17 UTC | #6
The release of the schedules APIs is being tracked as ES-5800. The ETA is tentatively mid-July.
anon39326996 | 2017-07-26 18:13:52 UTC | #7
This was released today, let us know any feedback you may have: https://help.mypurecloud.com/releasenote/july-26-2017/
system | 2017-08-28 19:29:02 UTC | #8
This post was migrated from the old Developer Forum.
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