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  • 1.  Change prompt without using Architect

    Posted 02-04-2019 04:20
    No replies, thread closed.
    Hello,

    I would like to know if it's possible to change a prompt without using Architect but only by using PureCloud UI (script ...).

    Best Regard,
    Nicolas
    #Implementation

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    Nicolas Urgin
    Dimension Data France
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  • 2.  RE: Change prompt without using Architect

    Posted 02-04-2019 10:02
    No replies, thread closed.
    See the answers here: https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MessageKey=ac9a4286-a73f-4c50-b605-9502dd4e8300&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Change prompt without using Architect

    Posted 02-04-2019 11:17
    No replies, thread closed.
    I have not done the research and testing, but you might be able to do something using the Execute Data Action functionality in a script to call the PureCloud API Data Action Integration and update a User Prompt via the API:

    https://developer.mypurecloud.com/api/rest/v2/architect/index.html#putArchitectPrompt

    https://help.mypurecloud.com/articles/available-script-actions/


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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


  • 4.  RE: Change prompt without using Architect

    Posted 02-04-2019 13:14
    No replies, thread closed.
    You can also use dynamic prompts now in Architect, which finds a prompt by its name (string):

    https://help.mypurecloud.com/articles/work-with-dynamically-referenced-prompts/

    You can use logic inside the call flow to select a specific prompt, or get the desired prompt name from an external source using a Data Action. The latter is more dynamic and simplifies the flow structure.

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    R. J. Smith
    Genesys - Employees
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    Original Message


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