Genesys Cloud - Main

Hello

I would like change the display number when the call is transfered to external number with the transfer to number action in Architect..
By default, the phone number displayed is the number from provider, is there a way to display the ANI instead?
Maybe the perform release link transfer from the transfer to number action can help for answar to my requirement ?

thanks
jeremy
#Routing(ACD/IVR)

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Jeremy
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Hi Jeremy,

Genesys Cloud will "spoof" the callers numbers when doing an external transfer on the default site, unless you're hard configuring for the number used to call on behalf of is being overruled/overwritten at the trunk level.
Also, spoofing won't work if you carrier isn't allowing it.

I believe the release link transfer functionality only has a cost benefit whilst losing call recording over the call transferred.
Again, your carrier needs to support this feature.

Hope that helps!

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Bert Barrez
Sedgwick Claims Management Services, Inc.
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