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  • 1.  Change the display number when using Transfer to Number in Architect

    Posted 07-22-2022 03:31
    No replies, thread closed.
    Hello

    I would like change the display number when the call is transfered to external number with the transfer to number action in Architect..
    By default, the phone number displayed is the number from provider, is there a way to display the ANI instead?
    Maybe the perform release link transfer from the transfer to number action can help for answar to my requirement ?

    thanks
    jeremy
    #Routing(ACD/IVR)

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    Jeremy
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  • 2.  RE: Change the display number when using Transfer to Number in Architect

    Posted 07-25-2022 05:28
    No replies, thread closed.
    Hi Jeremy,

    Genesys Cloud will "spoof" the callers numbers when doing an external transfer on the default site, unless you're hard configuring for the number used to call on behalf of is being overruled/overwritten at the trunk level.
    Also, spoofing won't work if you carrier isn't allowing it.

    I believe the release link transfer functionality only has a cost benefit whilst losing call recording over the call transferred.
    Again, your carrier needs to support this feature.

    Hope that helps!

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    Bert Barrez
    Sedgwick Claims Management Services, Inc.
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    Original Message


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