It doesn't look like there is a way of setting this for agents remotely, I would recommend raising this as an idea in Genesys Cloud Product Ideas Lab
Original Message:
Sent: 08-07-2025 17:21
From: Joseph Jacobowitz
Subject: Change the WebRTC phone settings
maybe its not really webRTC its Phone Settings
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Joseph Jacobowitz
Network Infrastructure, Telecommunications Manager
Original Message:
Sent: 08-07-2025 15:21
From: Joseph Jacobowitz
Subject: Change the WebRTC phone settings
Thanks so much Sam for you response
we are trying to toggle the "placing calls with another app" on/off for all agents
and same will be needed to be done in the Sales Force widget
We are trying to avoid relying on the agents to set it correctly.
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Joseph Jacobowitz
Network Infrastructure, Telecommunications Manager
Original Message:
Sent: 08-07-2025 03:10
From: Samuel Jillard
Subject: Change the WebRTC phone settings
Hi Joseph,
It depends on what settings you want to change. You can configure base settings for WebRTC and you can see how to Customize the base settings here.
I hope this helps, but let me know if there is anything else you were looking to do.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 08-06-2025 16:39
From: Joseph Jacobowitz
Subject: Change the WebRTC phone settings
we are looking for a way to globally Change the WebRTC phone settings for all agents in GC as well in the sales force embedded Client?
#SystemAdministration
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Joseph Jacobowitz
Network Infrastructure, Telecommunications Manager
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