From what I can tell, the only way to force a user to Out-of-Office who forgot to set it or if it was unplanned, is to change their password and log on as the user.

Has anyone found another way to handle this situation or heard of this being on the roadmap? I don't see it on the ideas lab and have not created a new idea yet, because I wanted to check here first.

Please let me know your thoughts.

Thanks,
#Ask Me Anything (AMA)
#Omni-ChannelDesktop/UserInterface
#SystemAdministration

------------------------------
Daniel McLeod
Qsect LLC
------------------------------

There is an API call to Update an OutOfOffice for a userID

/api/v2/users/{userId}/outofoffice

Hopefully that would work. It is in the API Explorer under the Outofoffice section.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Thanks George!

I searched and somehow did not see that.

I'm going to try it out and see how it goes. If I can get it working, I'll build them a simple UI to configure it.

Thanks,
Daniel McLeod

------------------------------
Daniel McLeod
Qsect LLC
------------------------------

Original Message:
Sent: 06-23-2020 16:03
From: George Ganahl
Subject: Change user status to Out-of-Office

There is an API call to Update an OutOfOffice for a userID

/api/v2/users/{userId}/outofoffice

Hopefully that would work. It is in the API Explorer under the Outofoffice section.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Let us know what you come up with. I'm curious to see how it works out in the real world.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-24-2020 00:15
From: Daniel McLeod
Subject: Change user status to Out-of-Office

Thanks George!

I searched and somehow did not see that.

I'm going to try it out and see how it goes. If I can get it working, I'll build them a simple UI to configure it.

Thanks,
Daniel McLeod

------------------------------
Daniel McLeod
Qsect LLC
------------------------------


Original Message:
Sent: 06-23-2020 16:03
From: George Ganahl
Subject: Change user status to Out-of-Office

There is an API call to Update an OutOfOffice for a userID

/api/v2/users/{userId}/outofoffice

Hopefully that would work. It is in the API Explorer under the Outofoffice section.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Also, I searched "status" and "presence" and finally thought to search for "office" which is what finally brought it up. Not entirely intuitive, since I would have thought it would be under Presence.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-24-2020 00:15
From: Daniel McLeod
Subject: Change user status to Out-of-Office

Thanks George!

I searched and somehow did not see that.

I'm going to try it out and see how it goes. If I can get it working, I'll build them a simple UI to configure it.

Thanks,
Daniel McLeod

------------------------------
Daniel McLeod
Qsect LLC
------------------------------


Original Message:
Sent: 06-23-2020 16:03
From: George Ganahl
Subject: Change user status to Out-of-Office

There is an API call to Update an OutOfOffice for a userID

/api/v2/users/{userId}/outofoffice

Hopefully that would work. It is in the API Explorer under the Outofoffice section.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys