Workforce Engagement Management

Hi,

I don't know whether this has already been posted but I've come across this issue a few times now. If I want to change someone's leave request from annual leave to TOIL for instance it asks me to re-estimate the amount of leave. However as they don't have a schedule any more it always recalculates the paid time to 0. 

At the moment i just cancel the leave and resubmit it as the new type of leave but it would be good if it could calculate the time off based on their work plans rather than what is scheduled.

Thanks

#Workforce Management

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James Learmonth
Benenden Healthcare
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Hi James, 

You are correct. Once the leave is inserted into the schedule, the system removes the schedule and therefore no longer are the hours associated with that day. Since the schedule is generated, the system doesn't look at the work plan to see what the agent would normally work. I agree this behavior should be addressed because as you have noticed, if you change the request, it now shows '0 payable' hours. We have an idea with tons of votes we aim to conquer next year: https://genesyscloud.ideas.aha.io/ideas/WEM-I-700 . Please feel free to update this idea with your thoughts on how you would expect the feature to work so we can assess it.  Thanks so much for your help :) We very much value your input. 

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Damaris Scott
Genesys - Employees
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