Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Changing assigned queue from an InQueue flow

    Posted 01-25-2023 05:40
    No replies, thread closed.
    Hi

    My queue names include a language element.  If a caller is waiting too long in a specific language queue, I want to be able to change the queue assigned e.g. from sales_french to sales_english.  Is there a way to do this without doing another Transfer to ACD and starting the inQueue flow from the top again ?

    Thanks
    Karen
    #Unsure/Other

    ------------------------------
    Karen Burke-Duggan
    British Telecommunications PLC
    ------------------------------


  • 2.  RE: Changing assigned queue from an InQueue flow

    Posted 01-25-2023 09:06
    No replies, thread closed.
    https://help.mypurecloud.com/articles/set-skills-action/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Changing assigned queue from an InQueue flow

    Posted 01-25-2023 09:30
    No replies, thread closed.
    Hi Melissa
    Thanks for the link but it was a change of queue itself I was looking for, rather than the skills attached to the call.

    ------------------------------
    Karen Burke-Duggan
    British Telecommunications PLC
    ------------------------------

    Original Message


  • 4.  RE: Changing assigned queue from an InQueue flow

    Posted 01-25-2023 09:33
    No replies, thread closed.
    Then use a transfer to acd

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


Related Content