Genesys Cloud - Main

Hi guys

I have a customer org that's currently running off two mini-Edges and we're looking to move them onto either Standard on-premise or BYOC-C.  Since you can't mix minis and standard, what would be a good approach for this migration? 

Guessing we have to unpair and delete the existing mini's first meaning there's a period of time that there's no telephony function at all until we then configure and pair the new standard ones.
#Implementation
#PlatformAdministration
#SystemAdministration

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Vaun McCarthy
NTT New Zealand Limited
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Hi Vaun,

If you are looking at adding Standard Edges to an existing on premise model then you can do this in a single org but they must be configured against a different site. Site A can have your existing Mini Edges connected, Site B would have the standard Edges which you can then do testing against by adding SIP trunks etc. When you come to cut over the services it's a simpler transition.

Adding this link below the shows acceptable combinations of Edges, and highlights the site controls to allow different types of Edges within a single org.

https://help.mypurecloud.com/articles/edge-redundancy/

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Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
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Thanks Gareth, that's what I understood.  What about Edge groups?  Can Edge types be mixed there?

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Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 09-14-2021 05:13
From: Gareth James
Subject: Changing from Mini Edges to Standard - how have you done it?

Hi Vaun,

If you are looking at adding Standard Edges to an existing on premise model then you can do this in a single org but they must be configured against a different site. Site A can have your existing Mini Edges connected, Site B would have the standard Edges which you can then do testing against by adding SIP trunks etc. When you come to cut over the services it's a simpler transition.

Adding this link below the shows acceptable combinations of Edges, and highlights the site controls to allow different types of Edges within a single org.

https://help.mypurecloud.com/articles/edge-redundancy/

------------------------------
Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------

I've not tested this configuration but I believe it would technically work allowing you to group the trunk resources. However, you might run into issues in the event of any hardware failures of larger devices because it may attempt to hit the smaller edges with more calls than they can handle.

------------------------------
Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------

Original Message:
Sent: 09-14-2021 15:49
From: Vaun McCarthy
Subject: Changing from Mini Edges to Standard - how have you done it?

Thanks Gareth, that's what I understood.  What about Edge groups?  Can Edge types be mixed there?

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------


Original Message:
Sent: 09-14-2021 05:13
From: Gareth James
Subject: Changing from Mini Edges to Standard - how have you done it?

Hi Vaun,

If you are looking at adding Standard Edges to an existing on premise model then you can do this in a single org but they must be configured against a different site. Site A can have your existing Mini Edges connected, Site B would have the standard Edges which you can then do testing against by adding SIP trunks etc. When you come to cut over the services it's a simpler transition.

Adding this link below the shows acceptable combinations of Edges, and highlights the site controls to allow different types of Edges within a single org.

https://help.mypurecloud.com/articles/edge-redundancy/

------------------------------
Gareth James
CALLSCAN AUSTRALIA PTY. LTD.

Thanks Gareth, that's what I had been thinking too

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 09-14-2021 19:59
From: Gareth James
Subject: Changing from Mini Edges to Standard - how have you done it?

I've not tested this configuration but I believe it would technically work allowing you to group the trunk resources. However, you might run into issues in the event of any hardware failures of larger devices because it may attempt to hit the smaller edges with more calls than they can handle.

------------------------------
Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------


Original Message:
Sent: 09-14-2021 15:49
From: Vaun McCarthy
Subject: Changing from Mini Edges to Standard - how have you done it?

Thanks Gareth, that's what I understood.  What about Edge groups?  Can Edge types be mixed there?

------------------------------
Vaun McCarthy
NTT New Zealand Limited


Original Message:
Sent: 09-14-2021 05:13
From: Gareth James
Subject: Changing from Mini Edges to Standard - how have you done it?

Hi Vaun,

If you are looking at adding Standard Edges to an existing on premise model then you can do this in a single org but they must be configured against a different site. Site A can have your existing Mini Edges connected, Site B would have the standard Edges which you can then do testing against by adding SIP trunks etc. When you come to cut over the services it's a simpler transition.

Adding this link below the shows acceptable combinations of Edges, and highlights the site controls to allow different types of Edges within a single org.

https://help.mypurecloud.com/articles/edge-redundancy/

------------------------------
Gareth James
CALLSCAN AUSTRALIA PTY. LTD.