Genesys Cloud - Main

Hi all.

I need to change the division a Schedule Group sits in, is it simply changing it in the schedule group or will it need configuring somewhere else also (architect etc).

I didn't want it to throw anything out if I just change it.

Thank you

Hi Doug,

I needed it in the past. Yes, you can change with real-time updates in operation.

I mapped the business segmentation of divisions and I didn't problem.

You need to change the object only. The Architect don't need to execute any change.

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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That's great.

Thank you for your help