Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Changing Team Name

    Posted 09-15-2022 03:40
    Morning All

    One of our teams wishes to change their name (re-brand) and I just wanted to ask, if I update queues names and their division to reflect this will any references in Architect be automatically updated?

    Many Thanks

    Steve
    #ArchitectureandDesign

    ------------------------------
    steve thompson
    FIL Fund Services (Bermuda) Limited
    ------------------------------


  • 2.  RE: Changing Team Name

    GENESYS
    Posted 09-15-2022 08:40
    yes

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



  • 3.  RE: Changing Team Name

    Posted 09-15-2022 09:00
    Thanks Melissa

    Much Appreciated

    Steve

    ------------------------------
    Steve Thompson
    FIL Fund Services (Bermuda) Limited
    ------------------------------



  • 4.  RE: Changing Team Name

    Posted 09-15-2022 11:20
    Remember that ALL names in Genesys Cloud are just attributes on the objects.  Everything is referenced behind the scenes as the GUID for the object with attributes for things like name and other items. Ain't your PureConnect anymore where you couldn't even change the name of queue or users.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Changing Team Name

    Posted 09-16-2022 02:09
    I believe the only object you can't rename in Genesys Cloud is an ACD Skill - these currently need to be re-created if there's ever a name change.

    But yes, having everything based on a GUID is so much easier than it was in PureConnect!

    ------------------------------
    Jeff
    ------------------------------



  • 6.  RE: Changing Team Name

    Posted 09-15-2022 16:21
    Only thing to watch out for is if you change a queue name and if in your routing you also use the Find Queue by name action, you need to update that flow with the updated name as well.

    ------------------------------
    Anton Vroon
    ------------------------------