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  • 1.  Changing Voicemail Greeting Language

    Posted 04-25-2025 11:07
    Edited by Ashiesh Sharma 04-25-2025 11:11

    Hi,

    The Default Language for all Agents is set to 'English.' Some Agents need to change the 'voicemail greeting' language to French or Italian.

    Resolution Steps performed:
    1. Agent preferences >> Language >> French/Italian.
    2. System has French/ Italian languages added in the voicemail_greeting prompts.
    3. Agents located in Switzerland/Germany/Italy. All using same OS & MSEdge versions.
    4. Language overrides under Organisation settings are set as below: (does this setting matter?)

    5. All Agents are in same Org.

    6. The default voicemail flow has French/Italian/German languages added. All variants, for e.g. fr-CA, fr-FR & fr-CH.

    Still it's not working. Anything else I need to check?

    #VoicemailGreeting #VoiceMail
    #German #french #Italian

    Thanks


    #ArchitectureandDesign
    #Implementation
    #Telephony

    ------------------------------
    Ashiesh Sharma
    BT plc
    ------------------------------



  • 2.  RE: Changing Voicemail Greeting Language
    Best Answer

    Posted 04-25-2025 13:19

    Hello Ashiesh,

    I believe the default language is set at the Trunk level. If you're looking to change the audio that the agent hears when they access their voicemail, you may want to check out this article from the Resource Center. I also found this Idea in the Product Ideas Lab that is currently marked as Future Consideration in the Product Ideas Lab. You may want to vote and comment on the Idea.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Changing Voicemail Greeting Language

    Posted 04-26-2025 13:55

    The Language setting is only for BYOC trunks, not GCV trunks.  

    As for defaulting the language, I see these ideas:

    Language Change for individual Agent | Genesys Cloud Ideas Portal

    TUI language to be picked up from a phone | Genesys Cloud Ideas Portal

    Add voicemail languages setting into user | Genesys Cloud Ideas Portal



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 4.  RE: Changing Voicemail Greeting Language

    Posted 05-06-2025 00:54
    Edited by Ashiesh Sharma 05-06-2025 01:00

    Hi @Robert Wakefield-Carl,

    Thanks. The Idea in your first link - that's mine.
    I posted it a couple of weeks ago, and I'm trying to get at-least 50 votes for #Genesys to even consider it (that's what I read in Genesys documentation about consideration :) )


    I posted 2 ideas actually:

    Not sure if it's right to ask; kindly vote if you find it a useful & relevant feature.

    :) Thank you



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------

    Original Message


  • 5.  RE: Changing Voicemail Greeting Language

    Posted 05-06-2025 00:49

    Hi @Jason Kleitz,
    Thanks for the suggestion However, my ask is to be able to change it on Individual level and not enterprise (Trunk or Org level)



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------

    Original Message


  • 6.  RE: Changing Voicemail Greeting Language

    Posted 04-28-2025 05:36

    Hello,

    I think it should be possible to change the language in the flow if you can identify which language each user wants.

    If you can look up the user on Voicemail.User.id and for example they are in different divisions you could change the language based on that.

    An easier way could be to set the language based on the country code the customer called, in that case you could check for example Call.CalledAdddressOriginal



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 7.  RE: Changing Voicemail Greeting Language

    Posted 05-06-2025 01:05

    Hi @Jan Heinonen,

    Yes, that's what I did - 

    • Added the language support and check, based on User Email-id (could be achieved using Agent-ID as well) in the default Voicemail Flow.
    • Created a Data Table with Username/Email as key and corresponding preferred language.

    Although, I'll explore the country code idea. will try to stretch it based on local codes (if possible) as I have Italian, French & German speaking Agents in one single  region (Swiss.)

    Thanks a lot !!



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------

    Original Message


  • 8.  RE: Changing Voicemail Greeting Language

    Posted 05-07-2025 09:29

    We published this blueprint recently, perhaps this answers your question: https://developer.genesys.cloud/blueprints/configure-voicemail-inbox-language/



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    Vishwa Mudigonda
    Staff Product Manager
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    Original Message


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