Genesys Cloud - Main

Each interaction in chat stays live forever. I can't figure out why the interaction doesn't end! I need the interactions to end so we can QA them and all the other good things. 

I have attached images of what is happening. 

This means none of the interactions actually close or end.

Please help!!
#ArchitectureandDesign

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Joshua Alvaraz
Signpost, Inc.
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Hi,

Its very limited information about the issue.
So whether a customer or an agent closes/ends the chat interaction it stays connected?
Does your agent complete the wrapup, if applicable?
Has it ever worked in the past that you were able to end the chat interactions but having an issue now or its your new deployment where you encountered this issue?
Have you tested with the Web Chat app via Developer tool to see if its same behavior? 

Cheers
Zubair

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Muhammad Zubair Awan
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