Genesys Cloud - Main

HI,

is there an option to integrate Pure cloud Chat with the customer mobile application.

Regards
#Integrations

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Mohammad
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Hi Mohammad,

You can use the Web Chat API to build your own Chat Client now:

https://developer.mypurecloud.com.au/api/webchat/

I've seen a demonstration of a mobile app using this API already.

Hope that helps,


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Craig Stevenson
https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

QPC UK
https://www.linkedin.com/company/qpc/
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Hi Mohammad,

Great question! Thanks for posting it in the Community! In the most recent episode of the PureCloud Community Q&A Show, our friend @Becky Powell shares some resources that will help with your question! Check it out here!

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Hi Cole,

Thanks for sharing the information, that's really good information and this is my first visit to PureCloud Community Q&A Show. Also Thanks to Becky Powell.

I will use this information to integrate with the mobile application.

Regards
Mohammed Khkaleel

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Mohammad
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Original Message:
Sent: 08-16-2019 12:34
From: Cole Callahan
Subject: Chat Integration with Mobile applications

Hi Mohammad,

Great question! Thanks for posting it in the Community! In the most recent episode of the PureCloud Community Q&A Show, our friend @Becky Powell shares some resources that will help with your question! Check it out here!

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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