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  • 1.  Chat notification alert sound

    Posted 04-27-2021 01:37
    No replies, thread closed.
    Just wondering if it is possible for agent to change the chat notification sound to another prompt in the Purecloud? it's currently too soft and agent is easy to miss. all the agents have set the volume to maximum but since it only rang once, it's easy to miss. I checked from Purecloud online documentation, it can only change device but not notification prompt. please advise if there is other way. Thanks. 

    Brgds, Annie
    #DigitalChannels
    #PlatformAdministration

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    Annie Ng
    Accenture Company Limited
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  • 2.  RE: Chat notification alert sound

    Posted 04-27-2021 07:34
    No replies, thread closed.
    Have you tried the desktop app?

    There are some other options for notification there:


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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


  • 3.  RE: Chat notification alert sound

    Posted 04-27-2021 08:09
    No replies, thread closed.

    Thanks for the advice. Since the client has some concern in using the desktop app, thus only web client is being used. Is there other way to change the alert sound? Thanks.

     




    Original Message


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