Original Message:
Sent: 08-26-2025 13:05
From: Alfonso Cruz
Subject: Chat notifications fail after update
Indeed, our internal chat.
Don't worry, I would appreciate if you could let me know if it fails for you too.
We use the desktop app, not the browser.
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Alfonso Cruz
Original Message:
Sent: 08-26-2025 12:54
From: George Ganahl
Subject: Chat notifications fail after update
No, completely different system for internal chat. Is that what is failing for you? I completely misread your initial post if so...
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-26-2025 12:17
From: Alfonso Cruz
Subject: Chat notifications fail after update
Yes, sound: howler playSound, does not appear though. I've opened up a ticket with them as well but no reply for a few days.
Since you've confirmed web messaging works, is that the same as internal chat for a company?
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Alfonso Cruz
Original Message:
Sent: 08-25-2025 17:28
From: George Ganahl
Subject: Chat notifications fail after update
Nothing jumps out at me. Is Support looking at the messaging from back end logs to see if alerts were sent?
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-25-2025 15:10
From: Alfonso Cruz
Subject: Chat notifications fail after update
I do not see that...
Please see the attached logs,
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Alfonso Cruz
Original Message:
Sent: 08-25-2025 13:00
From: George Ganahl
Subject: Chat notifications fail after update
Odd...if you open the Advanced Preferences in the Desktop App and enable Developer Tools, then Show Console to see the console log, do you see any "howler" messages like
sound:howler playSound
Object { soundId: "digital" }
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-25-2025 10:44
From: Alfonso Cruz
Subject: Chat notifications fail after update
Thank you for your reply,
I have confirmed that the Windows settings are enabled.
My set up includes a secure web gateway, anti-virus, and enterprise firewall however, I wonder if there are any allow rules that need to be added.
It's weird, when I test notification from preferences, they work but when I receive actual messages, they never ring or pop up.
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Alfonso Cruz
Original Message:
Sent: 08-23-2025 16:46
From: George Ganahl
Subject: Chat notifications fail after update
Did your desktop app somehow lose its settings in Windows to allow notifications?
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-23-2025 16:43
From: George Ganahl
Subject: Chat notifications fail after update
I tested Web Messaging with 2.44.848.0 and it pops/alerts with sound just fine on my machine
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-23-2025 16:42
From: George Ganahl
Subject: Chat notifications fail after update
Sorry...I should have verified. Do you really mean Chat? Or do you mean Web Messaging?
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-22-2025 18:09
From: George Ganahl
Subject: Chat notifications fail after update
I haven't noticed that...I'll have to experiment a bit.
Does it go away after a Refresh (F5, or click the menu icon and choose refresh)?
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-21-2025 17:55
From: Alfonso Cruz
Subject: Chat notifications fail after update
Has anyone else experienced chat notification pop-ups and sound fail after updating to the new app version 2.44.848.0? I have searched for solutions both in Windows app settings and Genesys preferences but everything looks good.
#Unsure/Other
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Alfonso Cruz
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