If you record the chat conversations you can use the API to get all the messages associated with a Conversation ID:
/api/v2/conversations/{conversationId}/recordings
However, you would need to do a lot of cleanup to get it in the format you want.
There is an Idea in the Ideas Lab that you can vote for:
https://purecloud.ideas.aha.io/ideas/CLDIG-I-299------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-07-2020 09:46
From: Anurag Gusain
Subject: Chat Transcripts !
Hi,
We are working on requirement to get Chat transcripts for the conversations and send it to customers email. I'm not able to get chat messages alone from the APIs. It's coming along with other parameters. Even if I managed to get all the messages in a single array, I'm not able to separate agent messages and customer messages.
Please help if there is a way to get the chat transcript in below format.
Agent: Hi
Agent: How can I help you?
Customer: I have a query with one of you product.
Thanks.
#DigitalChannels
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Anurag Gusain
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