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  • 1.  Chat

    Posted 12-19-2019 12:30
    No replies, thread closed.
    Hoping someone can enlighten me on a Chat question. I am using the widget for Chat, and created a workflow to move to a Queue off of schedule. I am noticing that some chats the person starting it will not see an Agent's responses. It is usually after a time between interactions has been over 3 min or so. Does anyone know if there is a timeout hardcoded into the Widgets? I figured to ask here before i open a Case.

    Thanks
    #Integrations

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    Steven Moore
    MITRE Corporation
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  • 2.  RE: Chat

    Posted 01-03-2020 16:31
    No replies, thread closed.
    That doesn't sound quite like the right behavior. If you can reproduce consistently, it may be good to open a case. This article has a good overview around what the timeouts are: https://help.mypurecloud.com/articles/widget-feature-comparison/

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    Lucie DeCristofaro
    Genesys - Employees
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    Original Message


  • 3.  RE: Chat

    Posted 03-29-2022 08:08
    No replies, thread closed.
    Hi Steven,

    Are you still experiencing the issue? We are having the same exact issue right now. I'd be grateful if you share your solution.

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    Max Ando
    Fabletics Inc
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    Original Message


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