@Ali Karchiwala - The ability to easily substitute images in place of text (e.g. thumbs up/down for yes/no) for Quick Replies would be a great idea to post in the Product Ideas Lab.
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Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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Original Message:
Sent: 03-05-2026 13:28
From: Ali Karchiwala
Subject: Chatbot feedback
Hello,
we are trying to insert the thumbs up and thumbs down for answered retrieved from an external chat bot, ie integrated into Genesys Chat. we have teh Ask for yes/No in the architect flow but would prefer a thumbs up and thumbs down approach is it possible
thanks
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Ali Karchiwala
Genesys Platform Analyst
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