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  • 1.  ChatBot Interaction

    Posted 03-08-2023 14:01

    We are working on implementing ChatBot. The ChatBot is currently only helping with login assistance, and will transfer if it is any other topics. We are wanting to see the interactions of ChatBot, but we can only see the interactions that were transferred to a rep. Does anyone know where we can find the ChatBot interactions that it was able to handle? We want to see the actual conversation, Bot Performance only shows the intents that were used. Also is there is a way Bot Performance can show if the chat was transferred or not? 


    Tommy Oudavanh
    ISN Software Corporation

  • 2.  RE: ChatBot Interaction

    Posted 03-11-2023 16:55

    You need to put in some outcomes and milestones in the bot and chat/messaging flow to allow for tracking of that.  

    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect

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