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  • 1.  Chatbot user expirence

    Posted 05-02-2025 07:56
    No replies, thread closed.

    In Genesys cloud chatbot, If customer interacts with Chatbot and is presented with an option to click, and to do full self service, customer has to login, after logging in, will the chat session remain intact, and after logging into the website will the previous messages with the bot load ? How can this be achieved ?


    #DigitalChannels

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    Shakti Joshi
    Accountant
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  • 2.  RE: Chatbot user expirence
    Best Answer

    Posted 05-02-2025 12:02
    No replies, thread closed.

    Hi Shakti,

    I haven't encountered this scenario, but hopefully someone in the community can help.  Have you been able to check what happens or is this just clarifying how it will work?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Chatbot user expirence

    Posted 05-02-2025 12:07
    No replies, thread closed.

    Thanks @Samuel Jillard, I am trying to clarify how will it work.



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    Shakti Joshi
    Accountant
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    Original Message


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