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Check if there is any agent assigned to email interaction

  • 1.  Check if there is any agent assigned to email interaction

    Posted 06-05-2025 18:43

    Nandkishor_Yadav | 2021-11-05 10:07:48 UTC | #1

    Hi, I want to check if any agent has been assigned to an interaction from data action. Is there any API where I can pass the interaction id and get results?

    Thanks

    anon11147534 | 2021-11-08 09:19:06 UTC | #2

    Hi,

    If you use GET /api/v2/analytics/conversations/{conversationId}/details you will see the agent's details under the participant structure with "purpose": "agent"

    system | 2021-12-09 09:20:06 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 12566



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