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  • 1.  Checkbox Reporting

    Posted 08-08-2025 04:28
    No replies, thread closed.

    Hello, I am developing a script that will include check boxes/boolean variables.

    Is there a way to filter calls to report on whether the variable = true is selected or to report on the responses? 

    Thanks


    #PerformanceExports

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    Chloe Whiteley

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  • 2.  RE: Checkbox Reporting
    Best Answer

    Posted 08-12-2025 07:50
    No replies, thread closed.

    Hi Chloe,

    There isn't a direct way to report on this through Genesys Cloud.  I believe you could write the outcome to custom participant data and then export it via Performance > Interactions or use a data action action to write it to an external database or CRM tool.

    There is an idea on the Genesys Cloud Product Ideas lab: Report Custom Attributes updates via scripts that may be worth adding your use case and voting on so that you get updates as the idea progresses.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Checkbox Reporting

    Posted 08-14-2025 04:33
    No replies, thread closed.

    Hi Sam,

    Thank you for your helpful response, I will look into this.

    Thanks

    Chloe 



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    Chloe Whiteley
    Telephony Manager
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    Original Message


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