Genesys Cloud - Main

Hello, I am developing a script that will include check boxes/boolean variables.

Is there a way to filter calls to report on whether the variable = true is selected or to report on the responses? 

Thanks

Hi Chloe,

There isn't a direct way to report on this through Genesys Cloud.  I believe you could write the outcome to custom participant data and then export it via Performance > Interactions or use a data action action to write it to an external database or CRM tool.

There is an idea on the Genesys Cloud Product Ideas lab: Report Custom Attributes updates via scripts that may be worth adding your use case and voting on so that you get updates as the idea progresses.

Hello, I am developing a script that will include check boxes/boolean variables.

Is there a way to filter calls to report on whether the variable = true is selected or to report on the responses? 

Thanks