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  • 1.  Checking The Expected behavior of the Schedules datemodified field

    Posted 01-29-2023 11:38
    No replies, thread closed.

    Hi All,

    When using the API /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules we get the schedule entities back,

    When changes are made to a schedule the date modified gets changed but not the version number. Just wanted to check if this is expected.

    Example if a user changes the name of a schedule then the version and date modified get updated, same for if a schedule gets published. (Makes sense tracking changes etc)

    However if a user changes an agents activity then we seem to get the date modified updated but not the version. I just want to be sure this is the expected behavior as very useful to know when the schedules have been updated but don't want to use just for it to get changed if it should be linked to just the returned schedule information getting updated.

    Hopefully a simple one to answer!


    #Workforce Engagement Management

    ------------------------------
    Nick Simmons
    Virgin Atlantic Airways Ltd
    ------------------------------


  • 2.  RE: Checking The Expected behavior of the Schedules datemodified field

    Posted 01-31-2023 08:24
    No replies, thread closed.

    These types of questions around the API are better asked in the Developer Forum (e.g., https://developer.genesys.cloud/forum/c/platform-api/5).

    The 'top-level' version, the one for the entire schedule, will not change for an agent's schedule being changed. You can drill down to agent level information and those versions would change.

    The top-level version will be incremented for two scenarios:

    1. unpublished -> published

    2. schedule description is added/updated



    ------------------------------
    Jay Langsford
    VP, R&D
    ------------------------------



  • 3.  RE: Checking The Expected behavior of the Schedules datemodified field

    Posted 02-01-2023 07:02
    No replies, thread closed.

    Hi Jay,

    Thanks for the below,

     

    Will raise there in the future apologies.

    So am I correct that we would not expect the date modified to get updated unless one of the two below scenarios occur?

     

    Thanks,

     

    Regards,

    Nick

     

    Nick Simmons

    Senior Analyst - Data Engineering 

    Virgin Atlantic 

     

     




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