Hi guys

I thought I saw that they'd released a cherry picking API to let us pick an interaction from queue and direct to a user or ourselves.  But I'm drawing a blank trying to find that.  Has anybody used it and can point me to it please?
#PlatformAdministration

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Vaun McCarthy
NTT New Zealand Limited
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Hopefully this is what you are looking for,
Under Conversations > Assign
/api/v2/conversations/{conversationId}/assign

 

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Martin Bunting
i3Vision Technologies Inc.
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Thanks Martin, yes that's it - thanks.  It was the "assign" word I wasn't looking for.  Have you used this?

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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 02-16-2021 16:45
From: Martin Bunting
Subject: Cherry picking API

Hopefully this is what you are looking for,
Under Conversations > Assign
/api/v2/conversations/{conversationId}/assign

POST

:  Attempts to manually assign a specified conversation to a specified agent. Ignores bullseye ring, PAR score, skills, and languages.

 

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Martin Bunting
i3Vision Technologies Inc.
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I have not yet.  When I get some spare time.  Lol.

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Martin Bunting
i3Vision Technologies Inc.
------------------------------

Original Message:
Sent: 02-16-2021 17:26
From: Vaun McCarthy
Subject: Cherry picking API

Thanks Martin, yes that's it - thanks.  It was the "assign" word I wasn't looking for.  Have you used this?

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------


Original Message:
Sent: 02-16-2021 16:45
From: Martin Bunting
Subject: Cherry picking API

Hopefully this is what you are looking for,
Under Conversations > Assign
/api/v2/conversations/{conversationId}/assign

POST

:  Attempts to manually assign a specified conversation to a specified agent. Ignores bullseye ring, PAR score, skills, and languages.

 

------------------------------
Martin Bunting
i3Vision Technologies Inc.

Ahhh yes.. "spare time".  I'm still waiting for that feature to be released too LOL

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 02-16-2021 18:45
From: Martin Bunting
Subject: Cherry picking API

I have not yet.  When I get some spare time.  Lol.

------------------------------
Martin Bunting
i3Vision Technologies Inc.
------------------------------


Original Message:
Sent: 02-16-2021 17:26
From: Vaun McCarthy
Subject: Cherry picking API

Thanks Martin, yes that's it - thanks.  It was the "assign" word I wasn't looking for.  Have you used this?

------------------------------
Vaun McCarthy
NTT New Zealand Limited


Original Message:
Sent: 02-16-2021 16:45
From: Martin Bunting
Subject: Cherry picking API

Hopefully this is what you are looking for,
Under Conversations > Assign
/api/v2/conversations/{conversationId}/assign

POST

:  Attempts to manually assign a specified conversation to a specified agent. Ignores bullseye ring, PAR score, skills, and languages.

 

------------------------------
Martin Bunting
i3Vision Technologies Inc.