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  • 1.  CIDR Range 167.234.48.0/20 not reachable via EU-WEST1(apps.mypurecloud.ie) region,

    Posted 03-12-2026 05:45
      |   view attached

    Hi Everyone, 

    today I ran a Webrtc and network diagnostics and saw this subnet is not reachable 167.234.48.0/20 only from EUW-1 region (for me). 

    but from Frankfurt it's reachable.

    This happens with everyone or something with my network?


    #Unsure/Other

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    Adorjan Racz
    Customer Solutions Design Practioner
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  • 2.  RE: CIDR Range 167.234.48.0/20 not reachable via EU-WEST1(apps.mypurecloud.ie) region,

    Posted 03-12-2026 10:32

    The "sae1" region was experiencing intermittent issues yesterday; for every 10 tests, 4 were failing.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



  • 3.  RE: CIDR Range 167.234.48.0/20 not reachable via EU-WEST1(apps.mypurecloud.ie) region,

    Posted 03-13-2026 09:47
    Edited by Jeremie SIMON 03-13-2026 11:36

    Hello @Adorjan Racz,

    Same here (from some ISP with eu-central-1) : https://community.genesys.com/discussion/access-disruption-to-the-16723448020-range



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    Jeremie
    IT
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  • 4.  RE: CIDR Range 167.234.48.0/20 not reachable via EU-WEST1(apps.mypurecloud.ie) region,
    Best Answer

    Posted 03-13-2026 18:34

    Jason from Genesys commented on this in the "Main" forum.



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



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