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  • 1.  Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 09:24
    Edited by Jeremie SIMON 03-13-2026 09:52

    Hello,

    Have any customers reported an almost permanent inability to access this range from some ISP ?
    All checks done from our side
    Regards,


    #Telephony

    ------------------------------
    Jeremie
    IT
    ------------------------------



  • 2.  RE: Access disruption to the 167.234.48.0/20 range
    Best Answer

    Posted 03-13-2026 10:03

    Hello Jeremie,

    This is caused by the AWS outage in the MEC1 region.

    This message can safely be ignored unless either of the following items are true:

    1. The customer org is located in me-central-1

    2. The customer is utilizing me-central-1 as a media region on any of their trunks or sites



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 10:22

    Hello @Jason Kleitz,

    Thank you for the clarification

    Customer org is located in eu-central-1, so you are confirming that there is no risk of any impact on communications in this case

    Regards



    ------------------------------
    Jeremie SIMON
    IT
    ------------------------------

    Original Message


  • 4.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 10:32

    Correct. As long as they are not utilizing me-central-1 as a media region on any of their trunks or sites.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 14:00

    Hi Jason,

    Do you know by any chance what could be the symptoms if we have mec1 media region set (and no alternative) hosted on euc1?

    Call disconnect? Mos degradation? 

    Thank you. 



    ------------------------------
    Adorjan Racz
    Customer Solutions Design Practioner
    ------------------------------

    Original Message


  • 6.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 14:27

    Hello Adorjan,

    I'm not sure about the exact symptoms that may occur due to the current fluctuation in stability for that AWS region. If you are utilizing me-central-1 as the media region on any sites/trunks, I would recommend that this be changed to a different region to work around the current issue.

    For more details please check out these articles in the Resource Center:

    Global Media Fabric overview - Genesys Cloud Resource Center

    Configure your site for Global Media Fabric - Genesys Cloud Resource Center

    Configure your trunk for Global Media Fabric - Genesys Cloud Resource Center



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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