Genesys Cloud - Developer Community!

Hi Team,

We are trying to understand how AI token consumption works in Genesys Cloud.

Our organization receives 250 AI tokens per month for free, and our subscription also includes 1,600 committed AI tokens.

Could you please clarify the following?

1. What exactly does the 1,600 committed AI tokens mean? Is it a monthly committed allocation or a prepaid quantity?
2. How are AI tokens consumed during voice interactions?
3. For a voice bot, is 1 token consumed per call, or is it consumed based on the duration of the call?
4. If token consumption is time-based, how is it calculated (for example, per minute or per second)?
5. If a single interaction uses multiple AI features (such as Voice Bot, Virtual Agent, AI Summary, etc.), how are the tokens calculated? Are they charged separately or based on the highest AI feature used?
6. Is there any report available in Genesys Cloud where we can monitor AI token consumption by feature or interaction?

Thanks in advance for your clarification.