Genesys Cloud - Main

Hi Hichem,

The Tokens in this case are LLM Tokens not AI Experience Tokens. This is referenced in https://help.genesys.cloud/articles/understand-genesys-agent-copilot-ai-models-and-llm-input/ "Large language model (LLM) tokens are not the same as Genesys Cloud AI Experience tokens."

The LLM Token costs are covered by the feature itself and are not metered per customer or passed on. The only time currently where there is some level of correlation is AI Guide creation where 1 AI Token is used which covers the variable underlying cost.

Thanks Richard,

The wording suggests AI Experience Token consumption, but I would appreciate explicit confirmation from Genesys to avoid any misunderstanding. If Genesys confirms that this is all included in GC2/GC3/GC4 licences and covered by the $40/named or $60/concurrent user price then it's perfect and good news for all customers. If however there's an add-on cost, we need a way to measure and track it and budget it somehow upfront to avoid any surprises.

There's also a mention of a limit of 17 sharepoint folders but nor indication at all about any max number of documents (in addition to a missing hint that only text documents are supported).

Thank you.

Hi Hichem,

The Tokens in this case are LLM Tokens not AI Experience Tokens. This is referenced in https://help.genesys.cloud/articles/understand-genesys-agent-copilot-ai-models-and-llm-input/ "Large language model (LLM) tokens are not the same as Genesys Cloud AI Experience tokens."

The LLM Token costs are covered by the feature itself and are not metered per customer or passed on. The only time currently where there is some level of correlation is AI Guide creation where 1 AI Token is used which covers the variable underlying cost.

Hi Hichem,

For an official response you'll need to go to your account/partner manager. However there is no separate line item or AI Token item for RAG etc. I have been running a number of Knowledge Fabric and RAG based interactions with no additional charges except the expected AI Tokens.

Thanks Richard,

The wording suggests AI Experience Token consumption, but I would appreciate explicit confirmation from Genesys to avoid any misunderstanding. If Genesys confirms that this is all included in GC2/GC3/GC4 licences and covered by the $40/named or $60/concurrent user price then it's perfect and good news for all customers. If however there's an add-on cost, we need a way to measure and track it and budget it somehow upfront to avoid any surprises.

There's also a mention of a limit of 17 sharepoint folders but nor indication at all about any max number of documents (in addition to a missing hint that only text documents are supported).

Thank you.

Hi Hichem,

The Tokens in this case are LLM Tokens not AI Experience Tokens. This is referenced in https://help.genesys.cloud/articles/understand-genesys-agent-copilot-ai-models-and-llm-input/ "Large language model (LLM) tokens are not the same as Genesys Cloud AI Experience tokens."

The LLM Token costs are covered by the feature itself and are not metered per customer or passed on. The only time currently where there is some level of correlation is AI Guide creation where 1 AI Token is used which covers the variable underlying cost.

Hi Hichem,

The tokens in this sentence refers to LLM tokens, not AI pricing Tokens.

"Each time Knowledge is used to generate an answer, perform reasoning, or execute an action through an AI-powered tool, the interaction consumes a predefined number of tokens based on complexity and compute usage."

Apologies for the confusion, I'll request this to be made clearer. Can you send me the url that you're referencing?

Thanks,

Amanda 

Hi Hichem,

For an official response you'll need to go to your account/partner manager. However there is no separate line item or AI Token item for RAG etc. I have been running a number of Knowledge Fabric and RAG based interactions with no additional charges except the expected AI Tokens.

Thanks Richard,

The wording suggests AI Experience Token consumption, but I would appreciate explicit confirmation from Genesys to avoid any misunderstanding. If Genesys confirms that this is all included in GC2/GC3/GC4 licences and covered by the $40/named or $60/concurrent user price then it's perfect and good news for all customers. If however there's an add-on cost, we need a way to measure and track it and budget it somehow upfront to avoid any surprises.

There's also a mention of a limit of 17 sharepoint folders but nor indication at all about any max number of documents (in addition to a missing hint that only text documents are supported).

Thank you.

Hi Hichem,

The Tokens in this case are LLM Tokens not AI Experience Tokens. This is referenced in https://help.genesys.cloud/articles/understand-genesys-agent-copilot-ai-models-and-llm-input/ "Large language model (LLM) tokens are not the same as Genesys Cloud AI Experience tokens."

The LLM Token costs are covered by the feature itself and are not metered per customer or passed on. The only time currently where there is some level of correlation is AI Guide creation where 1 AI Token is used which covers the variable underlying cost.

Thanks Amanda, the reference document isn't on resource center but on Genesys Genesys Cloud Knowledge Fabric - FAQ

So this confirms then that there is no limit to using RAG pipelines through knowledge fabric when using Copilot hence all usage costs are included respectively in the 40token/named and 60token/concurrent users?

LLM token consumption is evident for any AI query and the main ask was around associated experience toekn usage as in any add-on cost.
Thanks for your confirmation
 

Hi Hichem,

The tokens in this sentence refers to LLM tokens, not AI pricing Tokens.

"Each time Knowledge is used to generate an answer, perform reasoning, or execute an action through an AI-powered tool, the interaction consumes a predefined number of tokens based on complexity and compute usage."

Apologies for the confusion, I'll request this to be made clearer. Can you send me the url that you're referencing?

Thanks,

Amanda 

Hi Hichem,

For an official response you'll need to go to your account/partner manager. However there is no separate line item or AI Token item for RAG etc. I have been running a number of Knowledge Fabric and RAG based interactions with no additional charges except the expected AI Tokens.

Thanks Richard,

The wording suggests AI Experience Token consumption, but I would appreciate explicit confirmation from Genesys to avoid any misunderstanding. If Genesys confirms that this is all included in GC2/GC3/GC4 licences and covered by the $40/named or $60/concurrent user price then it's perfect and good news for all customers. If however there's an add-on cost, we need a way to measure and track it and budget it somehow upfront to avoid any surprises.

There's also a mention of a limit of 17 sharepoint folders but nor indication at all about any max number of documents (in addition to a missing hint that only text documents are supported).

Thank you.

Hi Hichem,

The Tokens in this case are LLM Tokens not AI Experience Tokens. This is referenced in https://help.genesys.cloud/articles/understand-genesys-agent-copilot-ai-models-and-llm-input/ "Large language model (LLM) tokens are not the same as Genesys Cloud AI Experience tokens."

The LLM Token costs are covered by the feature itself and are not metered per customer or passed on. The only time currently where there is some level of correlation is AI Guide creation where 1 AI Token is used which covers the variable underlying cost.