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Clarification: Topic detection billing with new STA permissions

  • 1.  Clarification: Topic detection billing with new STA permissions

    Posted 04-20-2026 09:31

    I'm looking to confirm billing behaviour around topic detection with the new Speech & Text Analytics (STA) permissions, specifically for a CX2 + WEM Add‑On organization.

    https://help.genesys.cloud/announcements/permission-based-usage-driven-billing-for-speech-and-text-analytics-sta-and-voice-transcription/

    For an org that is enabled for the new model:

    • If a user does not have STA / WEM permissions assigned, will topic detection still be billed as WEM / STA usage if topics are detected in that user's interactions?

    And one additional question:

    • In a CX2 + WEM Add‑On org, can the new STA permission be used to give STA‑only capabilities (e.g. topics / analytics) to additional users without those users consuming a full WEM Add‑On license?

    Thanks - any confirmation would be appreciated.


    #SpeechandTextAnalytics
    #GeneralQuestion

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    Alistair Taylor
    Presales Solutions Architect
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  • 2.  RE: Clarification: Topic detection billing with new STA permissions
    Best Answer

    Posted 04-20-2026 17:10
    Edited by Samuel Jillard 05-06-2026 07:17

    Hi Alistair,

    My understanding is that under the new permission-based model, transcription alone no longer automatically triggers STA/WEM user billing. Users without the new billing permissions can still consume transcription from the org's global transcription pool.

    For the topic detection part, I can't see a clear statement in the announcement confirming that topic detection by itself would still trigger a user-level STA/WEM charge if the user does not have the new STA/WEM billing permissions.

    For your second question, my understanding is yes - in a CX2 + WEM Add-On org, you should be able to assign STA-only to some users without consuming a full WEM Add-On license, as each user can only have one add-on assigned. If both apply, WEM takes precedence.

    Helpful links:
    https://help.genesys.cloud/announcements/permission-based-usage-driven-billing-for-speech-and-text-analytics-sta-and-voice-transcription/

    https://help.genesys.cloud/articles/add-speech-and-text-analytics-upgrade-add-on-to-your-organization/

    https://help.genesys.cloud/articles/add-workforce-engagement-management-to-your-subscription/

    Hope this helps and someone from community would add more.



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    Phaneendra
    Technical Solutions Consultant
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