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  • 1.  Click to dial using PureCloud for Chrome extension

    Posted 03-05-2019 10:29
    No replies, thread closed.

    When using the PureCloud for Chrome extension, I can't select the extension as a target for the tel: links (and perform click to dial in one click).

    The "Enable click to dial" option is selected in the settings.

    It pops up the following dialog. It works if I select the default PureCloud Desktop app but from what I understand, shouldn't the Chrome extension be able to also process this tel: link?

    xMiofBMlS8y8oNcinWQt_Clipboard01.jpg


    #Integrations

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    Pierrick Lozach
    Genesys - Employees
    ------------------------------


  • 2.  RE: Click to dial using PureCloud for Chrome extension

    Posted 08-23-2019 04:31
    No replies, thread closed.
    Hello Pierrick,

    I have a similar issue but on Firefox. My understanding is that we should be able to click on "tel:xxxxxx" link in order to place call. But I can't figure out how to ...
    The "Enable click to dial" option is also selected in the settings.

    I can only select a phone number, right click and choose "make call" ...    ​

    ------------------------------
    Valery CHHOA
    Genesys - Employees
    ------------------------------



  • 3.  RE: Click to dial using PureCloud for Chrome extension

    Posted 12-03-2019 16:31
    No replies, thread closed.
    We are experiencing exactly the same issue, it reduces our productivity. Is this issue fixed or any work around? Much appreciated.

    ------------------------------
    Zhiwen Li
    Uber
    ------------------------------



  • 4.  RE: Click to dial using PureCloud for Chrome extension

    Posted 05-14-2020 04:41
    Edited by Pierrick Lozach 05-14-2020 04:42
    No replies, thread closed.

    FYI, it looks like this is working now but only from a web page loaded from a web server, not if running the .html page locally in your browser. Thanks to @Jaroslaw Solak for letting me know!

    Here is a sample code that worked for me​:

    <!DOCTYPE html>

    <html lang="en">

      <head>

        <meta charset="utf-8" />

        <title>Test Tel</title>

      </head>

      <body>

        <a href="tel:+123456789">call number</a><br />

      </body>

    </html>


    Again, make sure you load this page from a web server.



    ------------------------------
    Pierrick Lozach
    Genesys - Employees
    ------------------------------



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