Genesys Cloud - Main

On the 31st of December we added a schedule that should be valid all day. 
This schedule was added to a schedule group under the "Closed". But for some reason we still got in calls. 

Our workaround to get this fixed was to remove the standard opening hours under "Open" schedule. 

Are we the only one that had this issue or did you also get calls even if it was closed? 





#Routing(ACD/IVR)

------------------------------
Tobias Zackrisson
Elkjøp Norge AS
------------------------------

Hi,

From my understading this schedule is not correct. 

1. Try to setup any day as new schedule - type Repeat every Yearly.
2. Then switch into Repeat every One Time.
You will see a difference in Start and End dates.

See example below:


------------------------------
Regards
Mario
------------------------------

Original Message:
Sent: 01-02-2019 06:50
From: Tobias Zackrisson
Subject: Closed schedules did not work

On the 31st of December we added a schedule that should be valid all day.
This schedule was added to a schedule group under the "Closed". But for some reason we still got in calls.

Our workaround to get this fixed was to remove the standard opening hours under "Open" schedule.

Are we the only one that had this issue or did you also get calls even if it was closed?





#Routing(ACD/IVR)

------------------------------
Tobias Zackrisson
Elkjøp Norge AS
------------------------------