Genesys Cloud CX

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  • 1.  Cloud Background Assistant (GCBA)

    Posted 09-04-2023 03:30

    Hi community ,

    Has any one used and can confirm if Cloud Background Assistant (GCBA) used for Genesys Cloud can run in parallel to the Screen capture client tool of Pureconnect?

    Regards

    Garima.


    #PlatformAdministration
    #Security
    #SystemAdministration
    #Unsure/Other

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    Regards
    Garima.
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  • 2.  RE: Cloud Background Assistant (GCBA)

    Posted 09-15-2023 07:42

    GCBA is using 8161 and PureConnect Screen recorder uses 8018/8019 from what I was able to find. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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