Genesys Cloud CX

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  • 1.  Cloud Background Assistant (GCBA)

    Posted 09-04-2023 03:30

    Hi community ,

    Has any one used and can confirm if Cloud Background Assistant (GCBA) used for Genesys Cloud can run in parallel to the Screen capture client tool of Pureconnect?





  • 2.  RE: Cloud Background Assistant (GCBA)

    Posted 09-15-2023 07:42

    GCBA is using 8161 and PureConnect Screen recorder uses 8018/8019 from what I was able to find. 

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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