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  • 1.  Cloud CX equivalent of Engage email workbin

    Posted 10-18-2022 11:34
    No replies, thread closed.
    Has anyone figured out a way of providing the equivalent to Engage Workbins for Cloud CX Email?  Migrating a customer to Cloud CX who has heavily used workbins is a challenge since they have that capability of putting an email in their personal workbin for a period of time and coming back to it.  There are various reasons why this happens and just looking for any solution someone has used to provide the equivalent functionality on Cloud CX.
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

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    Bryan Marshall
    Voxai Solutions Inc.
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  • 2.  RE: Cloud CX equivalent of Engage email workbin

    Posted 10-18-2022 11:39
    No replies, thread closed.
    Workbins are available now through the API for automation.  The routing and UI work is being done now.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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