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  • 1.  Co-Browsing - Feedback

    Posted 09-26-2018 03:54
    No replies, thread closed.
    Hi everyone,
    Do you use the Co-Browsing functions? We would like to hear other customers feedback.
    We built a demo on our site but we often experience disconnections from the co-browse sessions. Do you also encounter such issues?

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    Mathieu Poulain
    AXA General Insurance Japan Limited.
    ------------------------------


  • 2.  RE: Co-Browsing - Feedback

    Posted 09-26-2018 14:04
    No replies, thread closed.
    Hi Mathieu,

    May we know if there are error messages when you experience disconnection during Co-browse session? I reviewed past cases about this on customer care portal and one of the possible reasons for this issue is an indication of connectivity errors. But we want to make sure the real cause that's why we want to know if there are error messages or you may want to share the scenario for the issue.

    Best Regards,

    ------------------------------
    Jo Malabag
    Global Digital Team, Customer Success
    ------------------------------

    Original Message


  • 3.  RE: Co-Browsing - Feedback

    Posted 09-27-2018 01:30
    No replies, thread closed.
    Hi Jo,

    Thank you for your answer.
    The main errors we get are when we are changing a page and we get the message: "Disconnected. Your page is no longer shared." or the message "Error. Error joining page sharing session".
    We checked the connectivity, the ports required are open so it is seems ok.

    Best regards,


    ------------------------------
    Mathieu Poulain
    AXA General Insurance Japan Limited.
    ------------------------------

    Original Message


  • 4.  RE: Co-Browsing - Feedback

    Posted 09-27-2018 09:26
    No replies, thread closed.
    Hi Mathieu,

    Thanks for your reply.

    You may want to check the deployment of your co-browse since you said that you just built the demo for your site. This developer link might help to check the settings of your co-browse. See this link.

    Best Regards,

    ------------------------------
    Drey Malabag
    Global Digital Team, Customer Success
    ------------------------------

    Original Message


  • 5.  RE: Co-Browsing - Feedback
    Best Answer

    Posted 01-18-2019 01:46
    No replies, thread closed.
    Sorry for the late response, but as a conclusion of this thread, it was an issue on Genesys side. It is now fixed and working well.

    ------------------------------
    Mathieu Poulain
    AXA General Insurance Japan Limited.
    ------------------------------

    Original Message


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