garimabalodi | 2023-06-16 12:59:06 UTC | #1
Hi there ,
I am exploring cobrowse and want to know that if we have any example for cobrowse for web messaging too? (like we have example of cobrowse with webchat given at https://developer.genesys.cloud/commdigital/digital/cobrowse/ ).
Regards Garima
chad.hansen | 2023-06-16 13:31:02 UTC | #2
Hi Garima,
Co-browse for Web Messaging is deployed via Messenger, meaning there is no manual configuration of the deployment snippet unlike legacy Co-browse for Chat and Voice.
As part of Configuring Messenger you'll just need to enable Co-browse and select any related settings you'd like. As long as your Messenger Deployment is referencing the updated configuration version and your agents have the new Conversation > Cobrowse > Add permission, you should see the Co-browse option available in the agent desktop.
system | 2023-07-19 13:09:49 UTC | #4
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