BryanGonzen | 2023-05-04 22:55:51 UTC | #1
Hello forum.
I have a situation regarding the web messaging cobrowse.
I made the configuration and activated the cobrowse option, however, when requesting co-browsing, the widget does not show us the buttons to accept or reject.
I share the image with the error displayed by the browser (Chrome).
I hope you can help me.
Greetings...
chad.hansen | 2023-05-05 17:11:48 UTC | #2
Hi Bryan,
'prod' is a valid environment, it's strange the Messenger would be running fine but the Co-browse proposal would fail like this. I've tried to reproduce the issue in prod/USE1 and i'm not seeing this.
Could you please open a Genesys Care ticket and share the org id, conversation id, and whether you are able to reproduce this issue consistently?
Thank you, Chad
BryanGonzen | 2023-05-05 18:37:45 UTC | #3
Thanks Chad, I already raised the ticket with the local provider. I keep you informed.
system | 2023-06-04 18:38:03 UTC | #4
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