Hi, how do I collect user DTMF input on an agentless call campaign? Example "Press 1 to be added to the list. Press 2 to be added to the DNC list". Can i get this data added to the External Contact list so i can see the users input when i download the contact list after the campaign finishes? Thanks!

Hello Chris, 

To answer your first question, "Can I collect user DTMF input on an agentless call campaign?"

I believe to collect DTMF input on an agentless call campaign, you'll need to use Architect to create an outbound call flow.

When the agentless campaign is running, calls that are answered will be directed to your configured call flow, where the called party can interact using their phone's keypad to provide DTMF input. The flow will then process these inputs according to your defined logic.

Remember to test your flow thoroughly before launching the campaign to ensure all DTMF inputs are being collected and processed correctly.

To answer your second question if you can put this data into an external contact list. An idea would be,

1. You first have to create a custom field in your contact list
2. Head over to architect, after collecting the DTMF input,  use the Set Contact Attribute action to save the DTMF input to your custom field and map the DTMF input variable to your customer contact list column. 

Hope this helps!

Cheers, 

Hi, how do I collect user DTMF input on an agentless call campaign? Example "Press 1 to be added to the list. Press 2 to be added to the DNC list". Can i get this data added to the External Contact list so i can see the users input when i download the contact list after the campaign finishes? Thanks!

Thanks Cameron! I am unable to locate the Set Contact Attribute action. Is that the same thing as Set Participant Data? 

Hello Chris, 

To answer your first question, "Can I collect user DTMF input on an agentless call campaign?"

I believe to collect DTMF input on an agentless call campaign, you'll need to use Architect to create an outbound call flow.

When the agentless campaign is running, calls that are answered will be directed to your configured call flow, where the called party can interact using their phone's keypad to provide DTMF input. The flow will then process these inputs according to your defined logic.

Remember to test your flow thoroughly before launching the campaign to ensure all DTMF inputs are being collected and processed correctly.

To answer your second question if you can put this data into an external contact list. An idea would be,

1. You first have to create a custom field in your contact list
2. Head over to architect, after collecting the DTMF input,  use the Set Contact Attribute action to save the DTMF input to your custom field and map the DTMF input variable to your customer contact list column. 

Hope this helps!

Cheers, 

Hi, how do I collect user DTMF input on an agentless call campaign? Example "Press 1 to be added to the list. Press 2 to be added to the DNC list". Can i get this data added to the External Contact list so i can see the users input when i download the contact list after the campaign finishes? Thanks!

Thanks Cameron! I am unable to locate the Set Contact Attribute action. Is that the same thing as Set Participant Data? 

Hello Chris, 

To answer your first question, "Can I collect user DTMF input on an agentless call campaign?"

I believe to collect DTMF input on an agentless call campaign, you'll need to use Architect to create an outbound call flow.

When the agentless campaign is running, calls that are answered will be directed to your configured call flow, where the called party can interact using their phone's keypad to provide DTMF input. The flow will then process these inputs according to your defined logic.

Remember to test your flow thoroughly before launching the campaign to ensure all DTMF inputs are being collected and processed correctly.

To answer your second question if you can put this data into an external contact list. An idea would be,

1. You first have to create a custom field in your contact list
2. Head over to architect, after collecting the DTMF input,  use the Set Contact Attribute action to save the DTMF input to your custom field and map the DTMF input variable to your customer contact list column. 

Hope this helps!

Cheers, 

Hi, how do I collect user DTMF input on an agentless call campaign? Example "Press 1 to be added to the list. Press 2 to be added to the DNC list". Can i get this data added to the External Contact list so i can see the users input when i download the contact list after the campaign finishes? Thanks!