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  • 1.  collecting inputs from customer in web messaging

    Posted 03-14-2024 08:25
    No replies, thread closed.
    Hi Community ,
     
    Is there is a way to collect inputs from a customer in an inbound messagnign flow (web messaging) WITHOUT using bot /GC digital bot flows .
     
     
    Regards
    Garima .

    #Implementation
    #Unsure/Other

    ------------------------------
    Regards
    Garima.
    ------------------------------


  • 2.  RE: collecting inputs from customer in web messaging
    Best Answer

    Posted 03-14-2024 20:22
    No replies, thread closed.

    You need to use Headless SDK or Guest Messaging API and include this:

    Genesys("command", "Database.set", { messaging: { customAttributes: { myKey: 'value' }}});

    Then try to retrieve the myKey attribute with Get Participant Data action and store in local State.MyKey variable.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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