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  • 1.  Colour coding for fixed lunches

    Posted 03-26-2024 00:54
    No replies, thread closed.

    Hello All,

    Good day!

    Is there an option to colour code static lunches and be able to distinguish them from the dyniamic ones. I may end end of moving these lunches, even though I have updated the description as fixed. 

    @Workforce Management

    Regards

    Aafreen


    #Workforce Management
    #ScheduleManagement

    ------------------------------
    Aafreen Khan
    Deloitte TOA
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  • 2.  RE: Colour coding for fixed lunches

    Posted 03-26-2024 11:08
    No replies, thread closed.

    Hi Aefreen Khan

    Genesys does not currently have an option for selecting colors for activity codes. I believe there are product ideas in the ideas lab that request this feature. For now my suggestion would be to create a new activity code in the meal category and name it "Static Lunch" then have that built into the workplans of those agents who have static lunches.

    Thanks



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    Paul Soulodre
    Alberta Motor Association
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  • 3.  RE: Colour coding for fixed lunches

    Posted 03-26-2024 15:24
    No replies, thread closed.

    Thank you so much for the suggestion. This is indeed very helpful.



    ------------------------------
    Aafreen Khan
    Deloitte TOA
    ------------------------------

    Original Message


  • 4.  RE: Colour coding for fixed lunches

    Posted 03-27-2024 08:42
    Edited by Tracy Vickers 08-04-2025 05:28
    No replies, thread closed.

    We also created a Static Lunch code.  However, I definitely suggest you call name it something where the "Static" indicator is in front.  If not, you have to hover over the activity to see the full name to know not to move it.  We, of course, did not do that.  We went with Lunch-Static because we wanted the Lunch part to be the first thing the agent saw to avoid questions and now I hate having to hover to know.  



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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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    Original Message


  • 5.  RE: Colour coding for fixed lunches

    Posted 04-03-2024 08:07
    No replies, thread closed.

    Thank you so much for the guidance Gina. We named it as 'Static meal' and it surely helps us distinguish between the static and the dynamic lunches. But yeah we surely need an indicator. Thank you once again Gina. Have a wonderful day ahead!



    ------------------------------
    Aafreen Khan
    Deloitte TOA
    ------------------------------

    Original Message


  • 6.  RE: Colour coding for fixed lunches

    Posted 04-03-2024 07:59
    No replies, thread closed.

    This is Super helpful. This is what we did and it's working wonders for us. Thank you so much for the suggestion.



    ------------------------------
    Aafreen Khan
    Deloitte TOA
    ------------------------------

    Original Message


  • 7.  RE: Colour coding for fixed lunches

    Posted 03-28-2024 08:44
    No replies, thread closed.

    Hi Aafreen

    Thanks for your post

    As has been mentioned already there are Ideas in the portal for this.

    The best one to use will be the below:

    https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-28

    If you could add your vote and use case to this, that would be great

    Thanks



    ------------------------------
    Andy Boland
    Genesys - Employees
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