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COMING SOON !!! Beta Multi-Contextual Panel

  • 1.  COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-17-2024 14:36
    Edited by Nicholas Robinson 4 days ago

    We are excited to announce that starting next week,Tuesday, April 23, you can apply to participate in the Mutli-Contextual Panel Beta (more details).  We are are targeting mid to late Q2 for the beta release .. Stay Tuned !!

    Sneak Peek (no sound)

    UPDATE 

    Key Dates: 

    • Beta Registration Period: April 15, 2024 - June 10, 2024
    • Beta Start Date: June, 10 2024
    • Beta End Date: August 5, 2024


    #BetaAnnouncement
    #BetaUpdate

    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 2.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-17-2024 23:21

    Preview screenshots or even mock-ups would be real nice to see.....



    ------------------------------
    Angus Huckle
    Spark NZ Trading
    ------------------------------



  • 3.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-18-2024 10:18

    Hi,
    They are in this prior post.

    https://community.genesys.com/discussion/upcoming-agent-ui-update-multi-contextual-panels

    Pretty cool feature.



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------



  • 4.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-19-2024 16:16

    Thank you Steve for reposting 



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 5.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-18-2024 08:50

    How long is the beta go estimated to run and is there a tentative deployment date? (I understand it is based on the feedback received, but just curious if you have tentative target dates.)



    ------------------------------
    Nicki Dehn
    AAA Club Alliance
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  • 6.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-19-2024 16:01

    We are targeting beta to run about 90 days with an estimated GA Late Q3



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 7.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-18-2024 10:20

    Can you share how this works with the panel manager? Are we able to choose multiple default panels? It would be great if I could have profile and agent assist pop at the same time.



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------



  • 8.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-18-2024 16:34

    Being able to configure via Panel Manager would be almost essential.



    ------------------------------
    Angus Huckle
    Spark NZ Trading
    ------------------------------



  • 9.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-19-2024 15:54

    HI Steve, we are planning to make updates (i.e.multiple default panels) to panel manger in a future release.



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 10.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-23-2024 03:23

    Hi Nicholas,

    Can you please confirm, is this will be in Beta board today to register?



    ------------------------------
    Sumant
    ------------------------------



  • 11.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    GENESYS
    Posted 04-23-2024 09:49
    Edited by Nicholas Robinson 04-23-2024 09:53
      |   view attached

    Hi .. It looks like they just posted the Beta sign-up Tile



    ------------------------------
    Nicholas Robinson
    Senior Product Manager
    Genesys - Employees
    ------------------------------



  • 12.  RE: COMING SOON !!! Beta Multi-Contextual Panel

    Posted 04-25-2024 05:32

    Thanks, Can see in Beta board now.



    ------------------------------
    Sumant
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