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  • 1.  Coming Soon: Identifier claim reporting and visualization

    Posted 07-15-2024 05:15
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    No replies, thread closed.

    Hi all! 

    I am happy to announce this upcoming feature. We are visualizing the concept of Identifier claim through iconography on the Profile Panel and External Contacts and Organizations Management UIs. This feature allows users to understand which identifiers are claimed by a contact and assign or reassign social, email and phone identifiers.

    What's New: 

    Intuitive Iconography: We are adding icons to show which identifiers belong and do not belong to a contact.  

    New Modal: We are adding the ability to repoint an identifier claim from one contact to another and the ability to assign an identifier claim to a contact via a modal External Contacts and Organizations Management UI.

    Attached is PowerPoint to help you get acquainted with the new updates. As always, we welcome your feedback and look forward to hearing your thoughts on this exciting update which will go live from the 12th of August 2024. I will continue to post updates in this thread so that you know exactly when to expect changes! 

    #Roadmap/NewFeatures#Roadmap/NewFeatures #ExternalContact #ContactManagement #SingleCustomerView#DigitalChannels

    ------------------------------
    Joyanne Njuguna
    Genesys - Employees
    Product Manager
    ------------------------------


    #Roadmap/NewFeatures

    ------------------------------
    Joyanne Njuguna
    Genesys - Employees
    ------------------------------


  • 2.  RE: Coming Soon: Identifier claim reporting and visualization
    Best Answer

    Posted 08-06-2024 08:42
    No replies, thread closed.

    Hi all!

    Status update on the availability of this feature. The new launch timeline will be from the 9th of September 2024 instead of the 12th of August.

    We appreciate your understanding on this extension. Please reach out to me with questions any time. I'll continue to provide updates here!



    ------------------------------
    Joyanne Njuguna
    Genesys - Employees
    ------------------------------



  • 3.  RE: Coming Soon: Identifier claim reporting and visualization

    Posted 08-21-2024 12:42
    No replies, thread closed.

    Hi all!

    Status update on the availability of this feature. The new launch timeline will be in October. I will post an update with the confirmed date as we get closer to release.

    We appreciate your understanding on this additional time. Please reach out to me with questions any time.



    ------------------------------
    Joyanne Njuguna
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Coming Soon: Identifier claim reporting and visualization

    Posted 10-10-2024 11:50
    No replies, thread closed.

    Hi all!

    We are confirmed for our 14th October release. We will roll out to Genesys Cloud regions in batches on 14th October, 15th October, and 16th October. Please reach out any time with questions

    Thanks,



    ------------------------------
    Joyanne Njuguna
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Coming Soon: Identifier claim reporting and visualization

    Posted 10-11-2024 11:43
    No replies, thread closed.

    Does this only apply to the Single Customer View?



    ------------------------------
    Phil Koch
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Coming Soon: Identifier claim reporting and visualization

    Posted 10-11-2024 11:54
    No replies, thread closed.

     Hi Phil,

    Yes, this only applies to the Single Customer View, specifically the Profile Panel and External Contacts Views.



    ------------------------------
    Joyanne Njuguna
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: Coming Soon: Identifier claim reporting and visualization

    Posted 10-17-2024 05:09
    No replies, thread closed.

    Hi all!

    Rollout of this feature is complete in all regions. Please contact me any time at joyanne.njuguna@genesys.com with questions or feedback.

    Thanks,



    ------------------------------
    Joyanne Njuguna
    Product Manager
    ------------------------------

    Original Message


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